PHYSIOTHERAPY · LIVE IN REAL PRACTICES

The AI phone receptionist for physiotherapy practices.

While your team treats, the phone rings. Our AI receptionist answers every call, books straight into your calendar, handles cancellations with your late-cancel policy — and understands prescriptions, treatment series and real therapist hours.

One agent for the whole front-desk day:CallsBookingsCancellationsReschedulesPrescription questionsTreatment seriesCallbacksConfirmations
BUILT FOR PHYSIO PRACTICES

Physio is our home turf, not a use case.

Understands prescriptions
Asks for the prescribed treatment, add-ons like heat packs, and frequency — and records them structured on the booking.
Thinks in treatment series
6- and 10-session prescriptions, double sessions, fixed therapists — it plans like your team, not like a calendar widget.
Cancellations with fee rules
Late cancellation under 24 hours? The receptionist states your fee policy verbatim before anything is cancelled — every time.
Knows real therapist hours
Working hours, breaks, holidays per therapist — it only offers what's genuinely free. No phantom slots.
224
calls answered in the live pilot — 223 completed end to end
17
appointments booked straight into the practice calendar
€7,650
of treatment value booked — nothing lost to voicemail
Numbers from the live pilot at a Hamburg physio practice — read the case study

Top features for your practice.

(01)
Real calendar integration
Appointments are written directly into your practice software — patient-linked, not a loose note. Ask any vendor: GDT file drop, or a real API?
(02)
Reliable patient matching
Caller ID first, then fuzzy name matching — names misheard over the phone still find the right appointment.
(03)
Confirmation after every booking
By email on request — date, time, therapist and treatment. The email address is verified letter by letter.
(04)
Clean handovers to your team
Medical questions, complaints, edge cases: captured, prioritised and handed to your team with a callback number.
(05)
Daily digest
Every evening one email: bookings, cancellations, open callbacks, missed callers — your front desk starts the day prepared.
(06)
Bilingual
German first, instant English when the patient switches — mid-conversation, without missing a beat.
TRUST IS ARCHITECTURE, NOT A PROMISE
GDPR-compliant · EU hosting · DPA
No call recordings — by design
Write-ledger of every calendar action
Real calendar API, not GDT file drops

Common questions from physio practices

Does the AI really book directly into our practice software?

Yes — appointments are created, moved and cancelled via a calendar integration, patient-linked. No paper slips, no manual re-typing. Which systems we connect is part of the first call; we've taken closed systems without an official API into production before.

What happens with short-notice cancellations?

The receptionist detects cancellations under 24 hours before the appointment, states your late-cancel fee policy verbatim including the doctor's-note exception, and only cancels after explicit confirmation. Your team is notified immediately so the slot can be refilled.

How does it handle hard-to-understand names on the phone?

It doesn't rely on perfect hearing: caller ID comes first, then a fault-tolerant match against the day's real bookings. Only if both fail does it spell once with anchor words — after that, your team takes over.

Does this replace our front-desk staff?

No — it relieves them. The AI covers the phone during treatments, at lunch, evenings and weekends. Your team keeps every edge case, gets every action logged, and receives a daily summary.

Hear it for yourself.

Call our demo practice and listen to the receptionist book an appointment — or book a demo with us.

Book a demo →
LIVE DEMO · CALL IT NOW

Call the AI receptionist

It answers in seconds — in German or English. Ask for an appointment and hear exactly what your patients would.

You'll reach an AI demo line — it won't book a real appointment.

Tap to call+1 (951) 636-5142