FAQ

Questions, answered.

The things practices ask before their first pilot.

How does pricing work?

Flat monthly plans, no per-minute meter. Starter is €490/mo for a single-site clinic or solo practitioner — the full 24/7 AI receptionist, standard integrations and 1 build hour a month, with no onboarding fee. Practice (€1,500/mo) is the managed service with done-for-you setup, deeper custom integration (5 build hours) and a dedicated contact. Multi-location Group plans start at €2,900/mo. Paid plans have a 3-month minimum; prices exclude VAT.

What are the monthly build hours?

Real engineering time we spend each month — 5 hours on Practice, 12 on Group — integrating with your systems, building custom call flows and tuning the agent as you go. Most tools hand you a bot and wish you luck; we keep working with you.

Can you integrate with my practice software?

Yes — that's the point. We connect to your calendar and practice-management system, including niche ones most tools won't touch. Our live pilot books directly into the practice's own system through a bridge we built for it. If you run something unusual, that's exactly what the build hours are for.

Is it GDPR-compliant? Where does patient data go?

We handle call data as your data processor under a signed DPA (data processing agreement) — encrypted in transit and at rest, with configurable retention. Some sub-processors (for example the AI voice model) sit outside the EU and operate under EU Standard Contractual Clauses; we walk you through the full picture and sign the DPA before go-live.

Do I keep my own number?

Yes — keep your existing practice line and we answer the calls you'd otherwise miss. Or we can provide a new number if you prefer.

What happens when the AI can't handle a call?

It captures the caller's name, number and reason, emails your team within seconds, and can transfer to a person where you want it to. Nothing is lost to voicemail.

How fast can we go live?

Most practices are live within days — a free pilot week comes first, so you can hear it answer your real calls before you commit to anything.

Is there a minimum term?

Start with a free pilot week. Paid plans then run a 3-month minimum, after which they're month-to-month.

Never miss another call.

Hear the AI receptionist answer your calls — book a demo today.

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